Last Updated: September 18, 2026
30-Day Return Window
We want you to be satisfied with your purchase. If you are not, you may return your item within 30 calendar days from the date you received it. This applies to all products we sell, whether or not the item is defective. There is no requirement that the product must be defective to qualify for a return.
Return Conditions
To qualify for a return, the item must be unused, in the same condition you received it, and returned in its original packaging with all accessories, manuals, and components. Items that do not meet these conditions may not be eligible for a full refund.
How to Start a Return
Please contact our customer support team at info@caelementvapegift.my with your order number, the item you wish to return, and the reason for your return. Our team will respond within 24 hours with a return authorization and further instructions. Please do not ship any item back to us without first obtaining a return authorization.
Return Shipping
We provide free return shipping for all customers in the United States and Canada. You will not be charged any return shipping fees, and there is no restocking fee of any kind. Once your return is authorized, we will provide a prepaid shipping label or arrange a pickup through one of our carriers.
Please include your return authorization number inside the package. Packages without a return authorization number may experience delays in processing. Ship returns to:
Caelementvapegift
3145 Vandover Road
Poplar Bluff, MO 63901
United States
Phone: +1 573-714-6322
Email: info@caelementvapegift.my
We recommend using the prepaid shipping label we provide. If you choose your own shipping method, we are not responsible for items lost or damaged in transit.
Refund Processing
Once we receive and inspect your return, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for your bank or payment provider to post the credit to your account. This timeline is outside of our control and varies by financial institution.
Exchanges
If you would like to exchange an item, please start a return following the steps above and place a new order for the item you want. This ensures the fastest processing for your replacement.
Damaged or Incorrect Items
If you receive an item that was damaged in transit, or if you receive an item different from what you ordered, please contact us within 48 hours of delivery at info@caelementvapegift.my. Include your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund at no additional cost to you.
For any questions about returns or refunds, contact us at info@caelementvapegift.my. We are available Monday through Friday, 9:00 AM – 6:00 PM Central Time.