Last Updated: September 18, 2026
Processing Your Order
Orders are processed on business days, Monday through Friday, excluding federal holidays. If you place your order before 2:00 PM Central Time on a business day, we will begin preparing it the same day. Orders placed after 2:00 PM Central Time, or on weekends, will begin processing on the next business day. Most orders are prepared and handed to the carrier within 1–2 business days.
You will receive an email with tracking information once your package has left our facility.
Where We Ship
We currently ship to addresses within the United States and Canada. For the United States, we ship to the 48 contiguous states. We do not ship to Alaska, Hawaii, Puerto Rico, or other United States territories at this time. For Canada, we ship to most provinces; customers in remote areas may experience slightly longer delivery times.
We do not ship to any other international destinations.
Delivery Estimates
| Destination | Estimated Transit Time |
|---|---|
| United States | 3–5 business days |
| Canada | 5–7 business days |
These estimates are provided by the carrier and do not include weekends or holidays. Actual delivery may vary based on your location and local postal conditions.
Carriers We Use
We ship all orders through USPS, UPS, or FedEx. The carrier chosen for your order depends on your address and the size of your package. If you have a carrier preference, please contact us before placing your order and we will do our best to accommodate you.
Shipping Cost
Shipping is free for all orders to the United States and Canada. There are no handling fees, fuel surcharges, or other hidden charges added at checkout.
Tracking Your Package
Once your order ships, you will receive an email with your tracking number and a link to follow your package. You can also contact us at any time for a status update.
Undeliverable Packages
If a package is returned to us as undeliverable because of an incorrect address, refusal of delivery, or failure to collect the package from the carrier, we will contact you to arrange reshipment. Additional shipping charges may apply. If you choose not to have the package reshipped, we will refund the product cost only.
If you have any questions about our shipping practices, please email us at info@caelementvapegift.my. Our team is available Monday through Friday, 9:00 AM – 6:00 PM Central Time.